Visit Your Provider from the Comfort of Your Home
Now offering primary and specialty care through online, virtual visits
How it Works
Whether you are a new patient or you need to see your regular provider for a non-urgent, medical issue, you can do so from the comfort of your home, via the Zoom app, on your phone or computer.
Step 1: Call to schedule your visit
Call your physician's office to schedule your virtual clinic visit. When you call, staff will provide you with a Zoom meeting ID. We will answer any questions you might have about downloading the Zoom app. You will also receive an appointment confirmation from your physician with instructions on next steps.
Step 2: Download the zoom app
Accessing via a mobile device? Download the Zoom Cloud Meetings app from the app store - Apple or Google Play. Accessing via your computer? Download the app by visiting www.zoom.us/download, or you can join the meeting directly by visiting www.zoom.us/join.
Step 3: Join the meeting by entering your meeting ID
When it is time for your appointment, open the Zoom app and select "Join a Meeting." Enter the meeting ID we have provided and select an audio option. You will be placed in the virtual waiting room until the provider arrives. Make sure the mic and camera are on as indicated on the bottom of the screen.
Practices Offering Virtual Clinic Visits
- Center for Healthy Aging
- Chattanooga Internal Medicine Group
- Community Health - Hixson
- Drs. Heinsohn, Donowitz, Rybolt and Nguyen
- Family Practice Associates - Chattanooga
- Family Practice Associates - Chickamauga
- Family Practice Associates - Cleveland
- Family Practice Associates - Harrison
- Family Practice Associates - LaFayette
- Family Practice Associates - Northgate
- Family Practice Associates - Ooltewah
- Family Practice Associates - Ringgold
- Family Practice Associates - Soddy Daisy
- Family Practice Associates - Spring City
- Family Practice Associates - Trenton
- Horton Family Practice Associates - Dayton
- Integrative Medicine Associates - Chattanooga
- Integrative Medicine Associates - Signal Mountain
- Internal Medicine Associates - Chattanooga
- Internal Medicine Associates - Chattanooga, Hixson Pike
- Pediatric Diagnostic Associates
- Primary Care Associates - Atrium
- Primary Care Associates - Cleveland
- Primary Care and Sports Medicine Associates - Hixson
- Arthritis & Rheumatology Associates
- Breast Care Associates
- Center for Healthy Aging
- Chest and Lung Cancer Center
- Infectious Disease Associates
- Lung Care Associates
- Metabolic and Bariatric Care
- Pediatric Diagnostic Associates
- Robotics for Prostate Cancer
- Surgical Associates
- Urology Associates
- Women's Health Associates
- Convenient Care - Atrium
- Convenient Care - Cleveland
- Convenient Care - LaFayette
- Convenient Care - Signal Mountain
Frequently Asked Questions
What is a virtual visit?
We know how busy life can get, and how valuable your time is. That’s why we’re pleased to offer virtual video visits, an efficient way to get trusted medical advice and treatment, right on your device. A virtual visit is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you do not have to drive to the clinic.
What is the cost of a virtual visit?
The cost of a virtual visit is about the same as it would cost if you were to see the provider in person.
Will there be a co-pay?
It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment
Are virtual visits private and HIPAA compliant?
The Health Insurance Portability and Accountability Act (HIPAA) lays out privacy and security standards that protect the confidentiality of protected health information (PHI). In the course of providing services to healthcare customers, Zoom does not access PHI. Rather, for purposes of compliance with HIPAA, Zoom operates under the “conduit exception” which applies to entities that transmit PHI but do not have access to the transmitted information and do not persistently store copies of data containing PHI. Learn more.
What do I need to use a video visit?
You must have an internet-enabled device with a camera and a speakerphone. Examples include smartphones, tablets and desktop computers. Cellular data charges may apply if you are not using Wi-Fi for your connection, check with your carrier if you have questions about your data plan.
How long does a visit last?
Depending on the nature of your visit, it should be no different than an in-person visit.
Do I have to be in a specific location for a virtual visit
You may be in any location where you can safely access your device and have optimal internet connectivity. We recommend finding a location where you can keep your personal health information private.
Are there special tools/equipment I will need for my virtual appointment?
Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.
Do you record any virtual visits?
Virtual visits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant so they protect your privacy. Learn more.
Where do I go for technical support related to the Zoom app?
Please contact your doctor’s office for assistance.
How do I join the Zoom meeting?
Joining from a mobile device:
You will need to download a Zoom Cloud Meetings app on your device. You do not need to create an account. If you do not have the Zoom app installed, you can download it from the app store or visit www.zoom.us/download on the mobile device you will be using for your virtual visit and download Zoom Cloud Meetings. Once you have the Zoom Cloud Meetings app, with the app open return to the link provided and click “Join.”Joining from a computer:
If you do not have the Zoom app and are using a computer, you can download the app by visiting www.zoom.us/download, or you can join the meeting directly by visiting www.zoom.us/join If prompted, please type in your 10-digit meeting ID number.
With either of these methods you will be placed in the virtual waiting room until the provider arrives. Make sure the mic and camera are on as indicated on the bottom of the screen.